Students, faculty, and staff can install the Webex Meetings desktop app on their computers; if needed in the future, users can uninstall Webex.
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This guide will walk you through installing the Desktop App and also the Webex Removal Tool. You can review the second half of this page for the removal process.
- The Webex Call app in Microsoft Teams will launch voice and video calls using the Webex app. The Webex app must be enabled for calling using either Webex Calling or Cisco Unified Communication Manager. Install both the Webex Call app with the Webex Meetings app to have access to both Cisco Calling and Meetings from Microsoft Teams.
- Webex Teams is the leading team collaboration app. Get access to screensharing, group messaging, cross-collaboration tools, and app integrations.
Webex teams download is available for download and installation in three easy steps, from our file library (new release April 2021). As so many download may have many with DVD won't waste on Straight 10 as well as most popular contents because the WMP seems not to drive. If you use Webex for Web on other browsers, you can see the Call icon, but if you click it, you'll be redirected to download the Webex app or Firefox, Chrome, or Safari. You may experience one-way video when connecting to other applications with Webex for Web. When users install Webex they can download the app and then open the Webex.msi file to install it. The browser automatically detects if the users operating system is 32-bit or 64-bit and downloads the correct version of the Webex app.
While you do not have to install the desktop application in order to join a Webex session, ITS recommends that Hosts install and use this application to have access to the full suite of Host controls.
Make sure to download the correct application
To ensure that you download the correct application, please use the download links on this page. UConn uses Webex Meetings.
Cisco, the developers of Webex, have released a newer application called Webex Teams that does not have the same feature set as Webex Meetings. If you use Webex Teams, you will not have access to the Chat feature or Breakout Sessions. A quick way to figure out which application you have is to look at the icons; if there are colors other than blue and green in the icon, you have installed the incorrect application. See below:
- Webex Teams will need to be uninstalled manually; the Webex Removal Tool (below) does not include Teams.
- On Windows, use Add or remove programs to uninstall Webex.
- On Mac, drag Webex from the Applications folder to the trash.
- If you see Cisco Webex Meetings, do not uninstall that program. That is the correct program.
Install Webex Meetings
- Download the installer found below.
For instructions on downloading the mobile app, review the article, Setting up the Webex mobile App. - You can install Webex on both Windows and Mac computers. Click on the appropriate tab below:
- Open the installer file when it finishes downloading.
- If you are a UConn user and have a NetID, you can proceed with this article. Enter your UConn email when prompted to enter an email address.If you do not have a NetID, you do not need to follow the steps in this article. You can enter your personal email and simply follow the on-screen installer instructions.
- If you are asked which Webex site you would like to use, enter: uconn-cmr.webex.com. This important step will connect you to the UConn Webex system and ensures your computer does not have the limitations associated with using a free account.
- If you run into any of the errors shown below, click Yes. You can click on any of these images to enlarge them as needed.
- Sign in using your NetID and NetID password.
- If you are prompted to confirm your log in using Duo, please do so.
- Download the Webex package.
- Open the .pkg file you downloaded.
- Follow the on-screen instructions.
- If you are asked which Webex site you would like to use, enter: uconn-cmr.webex.com. This important step will connect you to the UConn Webex system and ensures your computer does not have the limitations associated with using a free account.
- If you are asked which Webex site you would like to use, enter: uconn-cmr.webex.com. This important step will connect you to the UConn Webex system and ensures your computer does not have the limitations associated with using a free account.
- Review the article, Hosting a Webex Meeting Using the Desktop App for more information about using the Desktop App user interface.
Webex Removal Tool
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- Removing the desktop application will not affect your account.
- Removal will not affect any settings or any meetings, past, present, or future, in your account.
- You can use the Webex website interface until you re-download the Desktop App.
To proceed,
- Run the Removal Tool below. You do not need to uninstall it first. Click on the appropriate tab below:
- Download the Webex Removal tool.
- When you open the file you downloaded, a Command prompt will appear.
- Type yes.
- Press Enter to begin the Removal Process.
- While this tool is working, you will see many lines of text scrolling through the window. It may pause a couple times, then continue scrolling.
- The Command Prompt will close when it is finished.
- Download the Webex Removal tool.
- Open the .dmg file you downloaded.
- The file will run by itself.
- The file will run by itself.
- Use the first half of this article to reinstall the Desktop App.
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For help with the procedures in this article, contact Audio Visual Technology Support at [email protected].
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Go to https://www.webex.com/downloads.html and get for Windows, Mac, iPhone, iPad, and Android. Go to https://web.webex.com/ for Webex for Web.
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You can choose a 32-bit or 64-bit installation for Webex for Windows, check your system type to see which installation you must use:
- On Windows 7, Start menu > All Programs open Accessories, then open System tools and select System Information.
- On Windows 8 or Windows 10, in the window search area enter system information.
You can also choose a Mac OS Intel or Mac OS Apple M1 chip, installation for Webex, check your system type to see which installation to use:
- Open the Apple Menu, then select About This Mac. In the Overview tab look for Processor or Chip and check if it's Intel or Apple.
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If you subscribe to Webex from your Service Provider, please note that Webex for Web does not integrate calling from your Service Provider. Please download and use the desktop and mobile apps for the most complete user experience. |
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Also, if your administrator chose Calling in Webex for your calling behavior, you can download the Webex app from settings.webex.com.